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Resetting Login Passwords

Sometimes providers lose their password information. When that happens, you need to reset their accounts.

1.  On the Administrative Page, in the Provider area, click Search/Edit/Delete Provider Records. The Search a Provider window opens:

 search_a_provider 

2.  Make sure that the Last Name radio button is checked at the top of the page and then, in the text box, type the provider’s last name and click the Search button. The Provider: the following records window opens:

 provider_record_found 

 3. Note the provider’s ID number and then click the Back button to return to the Administrative Page:

administrative_page 

4. In the Security area, click Search/Edit/Delete Security Records. The Search Security Records window opens.

5. In the text box, type the provider’s last name, and click the Search button. The Security window, showing the provider’s information, opens:

 Security_username_retrieved 

6. In the User Name column, click the provider’s name. The Update A Security Record screen opens:

 Security_update_user_info

7.  Click the Delete Record button, and then click the Back button to return to the Administrative Page.

8.  Complete the Adding Login Records for Providers procedure, such that the provider selects a new user name, password and PIN number, and you assign an expiry date and identify whether the PIN number is used locally or remotely.

 

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